Your privacy is our concern and we are committed to ensure the privacy and confidentiality of information provided by you.
- date of birth,
- account numbers,
- contact details,
- drivers licence details
- employment details
- income details
- credit rating (covered under loan applications only)
- insurance cover
- tax file number
- criminal history for certain classes of insurance
- health and injury history for certain classes of insurance
- other identification documents as required by legislation (see below)
We also collect optional information regarding your personal preferences and various other marketing details, which is subject to your written consent. This information is collected when opening a new account with The Rock.
We may also forward marketing material to you, however, should you wish to discontinue receiving any further marketing material, you can request The Rock not to send you any marketing information by contacting us with this request, either by free call 1800 806 645 or email firstname.lastname@example.org.
We do not collect information about anyone's political or religious beliefs, ethnic background or sexual preferences.
Disclosure of personal information
To ensure that you receive effective, efficient and personalised service, we may have to share your personal information across different business units of The Rock.
The Rock undertakes not to sell, rent or trade your personal information.
We will not disclose information about you unless the disclosure is:
- required by law;
- authorised by law; or
- you have consented to our disclosing the information about you.
- we need to protect our interest (e.g. in legal proceedings to which we are a party).
- the disclosure is required in the public interest.
Disclosure of personal information to Third Party agents
The Rock uses the services of third party agents to perform certain primary functions. Third Party Agents that we use are:
- Credit rating agencies
- Mortgage Insurers
- Legal Practitioners
- Mortgage Originators
- Australian Payments Clearing Associations Limited
- Australian Settlements Limited
- Medical Aid Providers
- Insurance Underwriters
- Parties that provide securitisation transactions
- Insurance companies
- Loss Adjustors
These agents act on behalf of The Rock and do not disclose the information provided to them to fourth parties, unless required by law or having received direct consent from you.
The Rock also engage sub-contract agents to facilitate transactional banking services to our clients. These agents and their staff are bound by the same non-disclosure and Privacy requirements as The Rock's own staff.
We may also ask for additional personal information because we are required to collect it for legal reasons. Legislation such as the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF) may require us to ask you for additional information to check your identity (e.g. by referring to your driver's licence, birth certificate or passport).
If you don't provide this requested information, we may not be able to provide you with the product or service you want.
We may be required to disclose personal information collected from you by law. We may be required to release information regarding your banking transactions to Australian or overseas regulators.
Maintenance of Personal information
It is the objective of The Rock to ensure that your personal information is accurate, complete and up-to-date. However, should your personal information details change or be incomplete or inaccurate, we would appreciate it if you could assist us by informing us of such changes. We will take all reasonable steps to update your personal information.
Security of personal information
The security and confidentiality of client information is of paramount importance.
Under no circumstances is client information accessible in public areas. Our staff are trained to ensure that confidential information is only disclosed to the client or other parties authorised by the client to receive such information.
All Rock staff and agents sign a confidentiality declaration confirming that under no circumstances will they disclose client information to outside parties unless authorised to do so.
The Rock's computer systems are appropriately secured by a combination of physical and logical access controls so as to prevent outside access to client information. The Rock's I-Bank Internet banking system uses 128-bit SSL encryption technology to provide the best protection available to ensure all information is protected from unauthorised access.
Access and openness to personal information
You can ask us to provide you with access to your personal information. Lodging a request or requests for information, or information that is not currently in use, will not attract a fee, however collecting and providing you with large amounts of information may attract a fee. In certain instances, we are entitled under the National Privacy Principles to refuse to give you access to your personal information. This includes circumstances where giving you access would prejudice negotiations we are having with you, prejudice investigations of unlawful activity or prejudice activities carried out by or for a law enforcement agency. If we deny your request for access, we will inform you of the reason unless we are prevented doing so by legislation.
Where the client applies for:
- any type of finance
- insurance cover or quote
- any type of account
with The Rock, whether sought by you alone or with others, The Rock will be collecting personal information about you for the purposes of either, and or:
- Assessing your application for finance sought with The Rock,
- Assessing your risk profile and needs to provide you with the appropriate insurance cover or quote,
- Opening or closing an account,
- Complying with legislative and regulatory requirements,
- Administrative and operational procedures,
- ATM transactions,
- For new product development;
- Security and access control,
- Direct marketing, i.e. to inform you of any new products and developments which may be of benefit to you
- To deliver superior service
- As indicated in this policy.
Without the provision of your personal information to The Rock, we may be unable to process or accept your application.
A 'cookie' is a packet of information that allows the server to identify and interact more effectively with your computer. When you use our web site, we send you a temporary cookie that gives you a unique identification number. A different identification number is sent each time you use our web site. Cookies do not identify individual users, although they do identify a user's browser type and your Internet Service Provider (ISP).
To evaluate the effectiveness of our web site advertising, we may use third parties to collect statistical data. No personal data will be collected on these occasions. You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Please refer to your browser instructions or help screens to learn more about these functions. At the end of your interaction with our web site, the cookie "crumbles". This means it no longer exists on your computer and therefore it cannot be used for further identification or access to your computer.
The Rock strives to provide our customers with the latest in leading products and services. On occasions, we mail information and offers on these products to you. If you do not want to receive these, please e-mail us with your request at email@example.com
Changes to this statement
The Rock may make changes to this Privacy Statement from time to time for any reason. We will publish those changes on our web site. This Privacy Statement was last amended on 27 October 2011.
To contact us about privacy
If you would like further information regarding this Privacy Statement or if you think we have breached any aspect of this Privacy Statement, please contact us by:
e-mail firstname.lastname@example.org or
phone us at 1800 806 645 between 8.30 am and 5pm Monday to Friday, or
write to the address below.
The Rock Building Society Limited
PO Box 562,
Rockhampton, QLD, 4700