About Us

Corporate Profile

Our Business
Based in Rockhampton, Queensland, The Rock Building Society Limited was established in 1967 and was listed on the Australian Stock Exchange in 1992.

The Rock is an Approved Deposit Taking Institution, governed by the Australian Prudential Regulation Authority.

The Rock has built a very sound reputation in Central Queensland as a home loan specialist, offering superior personal service at very affordable prices. We provide retail financial services that range from home loans to savings and cash management accounts to business banking and insurance.

With our strong customer focus, we provide these products and services to not only meet our customers’ needs, but also to exceed their expectations of personal service, convenience, speed and value.

We can respond quickly to changing customer needs and we empower our people to make decisions. This strategy has seen the company expand its lending operations outside Central Queensland and now extends around Australia from Cairns to Perth.

Our Operations
The Rock maintains branches and agencies across regional Queensland, from Cairns to Victoria Point. The Rock’s loan customers are located throughout Australia, with approximately 50% based in Queensland.

The majority of The Rock’s depositors are based in Central Queensland. Customers can have their pay electronically credited to their account with The Rock and can access their funds using ATM or EFTPOS terminals, BPAY, telephone banking, internet banking, or by personal cheque.

The Rock owns and operates an insurance brokerage, RockSure, through which we have provided expert insurance services to our customers and the population of the region for over 15 years. As a Registered Insurance Broker, RockSure strives to provide our customers with the insurance product or service best suited to their needs at an affordable price. RockSure has access to an extensive range of quality insurance products from a wide selection of highly reputable insurers. These insurers make up the cream of the Australian industry.

The Rock will continue to research, develop and build its products and services in conjunction with its customers to the mutual benefit of both.

Our Funding
The Rock funds lending from a combination of savings and term deposit accounts, and wholesale funding using securitisation.

Our securitisation program enables us to raise funds by selling home mortgages into Special Purpose Securitisation Vehicles which in turn issue notes to investors. The Rock entered the securitisations market in November 1998 and has been an annual issuer of Residential Mortgage-Backed Securities (RMBS) since 2001 and has built a strong reputation with investors
in this market.

Our Mission
The mission of The Rock is to provide for the financial needs of customers by means of superior banking products and services and add value through service excellence.

We strive to be a truly regional and customer-focused organisation which is respected for its reliability and integrity.

We meet the expectations of our shareholders as an investment opportunity of choice by ensuring a sustainable business that meets the demands of the time.

At The Rock, we recognise that our people and teamwork are integral to the success of our operation. Therefore, we foster our employees’ career aspirations by creating a work environment conducive to job satisfaction and performance.

We abide by the values of integrity, commitment, respect, achievement and teamwork and pursue our mission with business vigour and vitality.