At the Rock, whilst we strive to meet the customer's expectations we realise from time to time we may not always do so. We welcome feedback and will address concerns in a timely manner. Feedback is important to us as a means of continually improving our services to valued customers.
If you have some feedback or an issue you would like addressed, please advise The Rock as soon as possible. This can be done by completing our Feedback Form or at any of our branches, mini branches, by telephone, email, or in writing.
Please note you can also collect a Feedback Brochure from any of our branches containing this information and also a feedback form.
Should you have a complaint, please refer to our Dispute Resolution page.