Phone Banking

To Register

To obtain details on how to register for RockDirect phone banking simply call 1300 130 677 and select option 2 (during normal Rock hours). You will need details of the accounts that you wish to access through RockDirect phone banking, together with suitable identification.

Access Password

Your RockDirect access password is your password for phone banking. It is important to select a password that is difficult for someone else to guess, and should not represent any part of the birth dates of you or your family, your address or car registration. For security reasons, do not keep your access password with your account information, or disclose it to anyone else.

Important Security Information - please read thoroughly

Step by Step Instructions

Step 1
Ring 1300 130 677.

Step 2
After the welcome message you will be given the following options:

If you are a registered RockDirect user, please Press 1.
If you wish to register for phone or internet banking access (during normal Rock business hours), please Press 2.

Step 3
The phone banking system will then request the entry of your Rock Client Number and Access Password. You will then proceed to the main menu.

Main Menu

For savings balances and term deposit balances, Press 1;
For loan balances, Press 2;
To review the last 5 transactions on a selected account, Press 3;
To make a bill payment using BPay, Press 4;
To transfer funds between selected accounts, Press 5;
To change your telephone access password, Press 6;
To access year to date interest on linked accounts, Press 7; or
To speak to our Support Centre, Press 9.
Please Note:
The phone banking system uses the telephone keypad hash character "#" to enter requested data.