Internet Banking Security Warning
The Rock Building Society advises clients to ignore bogus emails that have links to a "ghost" internet banking website or that request confidential information such as your Client Number and Access Password.
Of recent times, there have been constant unauthorised attempts to breach the security of a Australia's major banks. This activity has taken the form of bogus emails sent to clients containing a link to a "ghost" website located overseas. The "ghost" website is designed to capture valid internet banking Client Numbers and Passwords, which are then used to fraudulently transfer funds from their accounts.
While The Rock Building Society has not been the target of such criminal activity, we are alerting our clients to the possibility of such scams. The Rock Building Society will NEVER ask you, via email, or telephone, or any other way to divulge your internet banking Access Password. Your internet banking Access Password is like a PIN for an ATM card - it controls access to your account(s) and should never be revealed to anyone.
Clients can check that they are linked to The Rock Building Society internet banking by:
- Observing the locked padlock symbol located in the bottom right corner of their browser.
- Clicking on the locked padlock symbol to check the certificate.
If you have any questions in relation to this matter, please call our Customer Care Centre on 1800 806 645.
The Rock's internet banking system uses 128-bit SSL encryption technology to provide the best protection available to ensure all information is protected from unauthorised access. To ensure that no one else can access your account information through Internet Banking, it is important to select a password that is difficult for someone else to guess. For security reasons, do not keep your access password with your account information, or disclose it to anyone else.
It is important to "log-off" from Internet Banking if you are leaving your computer unattended for a period of time. This will prevent unauthorised access to your account information. As an added security precaution Internet Banking will "log-off" automatically after 15 minutes if your Internet Banking session is inactive.
Also we recommend that you do not use AUTO-COMPLETE to save your passwords. This would allow others to access your account after you have used the computer
Ensure that you have current anti-virus software and a personal firewall. If you have Windows XP, ensure the Firewall is turned on and also consider installing Windows Defender (free from the Microsoft site) - a very effective anti-spyware program. You should update anti-virus and firewall products regularly (most have auto-update options) and also ensure your "Windows Update" is set to automatic to ensure all critical security patches are downloaded from Microsoft.
Be very wary of installing software or running programs of unknown origin - particularly if downloaded from the internet as this is the principal source of "malicious" programs that pose a serious risk to your personal information.
Do not accept links or redirections from other websites or media for the purpose of logging onto The Rock website, particularly for internet banking. Save our IBank access page in your "favourites" and use this to access.
Always be on alert for fake websites and suspicious emails purporting to be from The Rock and report these immediately - we will never email you asking for login details.
Avoid using computers at public places, such as Internet Cafes, to undertake any online banking functions. This is a risky practice as monitoring software recording your details could be installed.